EXCELLENT ENGLISH WRITTEN AND SPOKEN – A MUST – Roles & Responsibilities:
Must be ready for US hours.
Should be good at managing the client relationships.
Should have excellent exposure in managing coordination between internal teams and Client.
Must have experience in coordination with different delivery teams to ensure KPIs of Incident management/Request Management are achieved.
Managing end-to-end Incident/Request
Well verse with escalation management
Responsible for timely closure of Incidents depending on its priority to meet committed Service levels.
Taking ownership of Incident Management for High Severity Incidents and ensure that relevant stakeholders are updated with the progress and final closure.
Ensures that Knowledge base is created for repeat issues and known errors.
Should be good at Chairing bridge calls for driving effective coordination and incident resolution for High Severity Incidents.
Person should have flexibility of mind to understand various report/analytics need in operations time to time and must be able to produce it.
Skills & Qualifications:
Excellent Spoken and Written English
Credit Card Processing and Processors
Commerce and Ecommerce
At Allure, you can experience an exceptional environment that speaks of flexibility; fun and friendly work culture that fosters camaraderie and trust. We are passionate about what we do and strive to deliver only the best. We are a bunch of young at heart, extremely agile and vibrant workforce working round the clock. Constantly looking out for similar talent willing to run and grow with us.
1+ years in Customer support services especially in Application Support Management.
9AM to 6PM US EST
Pune / Goa
To apply, send your updated resume to firstname.lastname@example.org